Technical Customer Support

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Great People LTD A tiempo completo $1.000 - $2.000

Our product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth.

We’re looking for a Technical Support professional to join our growing startup This is a solo position within the Customer Success team, providing essential support both externally to our customers and internally to the CSM team.


Responsibilities:

  • Provide technical support to customers via email, chat, and Zoom calls, as well as to the CSM team for internal support (all in English).
  • Troubleshoot issues, report bugs, and work closely with the CSM and R&D teams to resolve them.
  • Build setups for new accounts on our platform and assist with onboarding new clients.
  • Perform QA tasks, mainly post-production, to ensure platform stability and usability.
  • Maintained detailed records of customer issues and resolutions.
  • Work collaboratively with the Customer Success and Product teams to improve the user experience.
     

Requirements:

  • Conversational English (written and spoken) is a must.
  • Ability to troubleshoot technical issues and guide users through solutions.
  • Previous experience in technical support, SaaS support, or QA is required.
  • Strong problem-solving and communication skills.
  • Familiarity with gaming and platforms like Steam, Discord, and Reddit is a big plus
  • Ability to work independently while being part of the Customer Success team.

This is a full-time contractor remote position – you must work with invoices.



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