Technical Customer Support
hace 2 semanas
Our product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth.
We’re looking for a Technical Support professional to join our growing startup This is a solo position within the Customer Success team, providing essential support both externally to our customers and internally to the CSM team.
Responsibilities:
- Provide technical support to customers via email, chat, and Zoom calls, as well as to the CSM team for internal support (all in English).
- Troubleshoot issues, report bugs, and work closely with the CSM and R&D teams to resolve them.
- Build setups for new accounts on our platform and assist with onboarding new clients.
- Perform QA tasks, mainly post-production, to ensure platform stability and usability.
- Maintained detailed records of customer issues and resolutions.
- Work collaboratively with the Customer Success and Product teams to improve the user experience.
Requirements:
- Conversational English (written and spoken) is a must.
- Ability to troubleshoot technical issues and guide users through solutions.
- Previous experience in technical support, SaaS support, or QA is required.
- Strong problem-solving and communication skills.
- Familiarity with gaming and platforms like Steam, Discord, and Reddit is a big plus
- Ability to work independently while being part of the Customer Success team.
This is a full-time contractor remote position – you must work with invoices.
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