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At Cloudlinux, we are looking for a Customer Support Specialist to join our Global Services team. As a key member of our support team, you will be responsible for providing world-class technical support to our worldwide customers.
You will use your Linux skills to analyze and solve different technical issues, work closely with developers, and engage directly with customers to ensure they have an effortless experience with our products.
We are looking for a passionate problem-solver with a customer-centric mindset who feels at home with Linux and is comfortable working remotely. If you are organized, resourceful, and responsive, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Analyze and troubleshoot technical issues using Linux tools and resources
- Work closely with developers to resolve complex technical issues
- Engage directly with customers to understand their needs and provide solutions
- Create knowledge base articles based on your findings
Requirements:
- Technical expertise in Linux
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work shifts or do what's necessary to help our customers on a 24/7/365 basis
