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We are seeking a highly skilled Customer Support Specialist to join our team at Wärtsilä Corporation. As a key member of our Ports Optimization Customer Support organization, you will be responsible for providing exceptional technical support to our global customers.
Main Responsibilities:- Project management during the warranty period.
- Ensure fast end-to-end processing of warranty claims.
- Be the main customer interface for warranty-related matters and communication for assigned installations.
- Define/organize/secure needed actions and order replacement parts/manpower to rectify warranty claims in a fast and professional manner.
- Ensure warranty data quality for products/projects.
- Minimize warranty and failure costs for Wärtsilä and down-time for customers, warranty project.
- Projects profitability will be a performance indicator.
- Escalate technical/financial issues in a timely manner.
- Proactive claim follow-up with customer.
- Ensure that warranty policies are applied.
