Exception Management Process Specialist Lead

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Sap Se A tiempo completo
The ideal candidate will have a Master's degree preferred, minimum Bachelor's degree, in Law required. In-depth understanding of SAP's business and market position related to SAP's cloud product offering.

Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work. Ability to deliver highest quality work under time constraints and in rapidly changing environments.

Highest level of flexibility, integrity, and confidentiality. Strong focus on customer and employee experience and their continuous improvement.

Able to deep dive into topics to gain a full understanding of our complex processes and scenarios. Experience in collaborating with various cultures across multiple time-zones.

2-3 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests.

Knowledge of SAP products and services would be useful. Work experience in business management, technical operations management/process design, or related field required.

Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required. Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas.

Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation. Strong skills in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications.

Strong sense of urgency and experience managing risk and an open-minded personality. Proactive and independent working style, goal-orientation, and affinity to structure.

Excellent verbal and written communication skills in English. Proven success in engaging people from different cultures, languages, and regions.

Broad understanding of SAP's strategy, organizational structure, and SAP solutions. Ideally experience in operations of one or more cloud products.



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