Senior Technical Service Manager
hace 2 semanas
We are seeking an accomplished SAP Basis Consultant to join our team as a Technical Service Manager. As a key member of our Enterprise Cloud Services organization, you will contribute to SAP's global strategy of helping customers adopt SAP S/4HANA and achieve their Intelligent Enterprise goals.
Key Responsibilities- Act as a trusted technical advisor for our clients and partners, analyzing their business requirements and providing solutions to technical complexities.
- Govern ECS customer relationship management from a technical perspective, advocating for the customer and bringing the power of ECS to enrich their experience.
- Work collaboratively with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers.
- Identify and position ECS services that deliver value to the customer from our portfolio.
- Support customers' Intelligent Enterprise transformation by acting as a technical consultant.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- Solid know-how on SAP Technologies and Products, with SAP certification highly beneficial.
- Analytical, solution-oriented, and experience in working with cross-cultural teams or individuals.
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
- Experience with shell scripting is desired.
- English (advanced/fluent written & spoken).
- Spanish is a plus.
- Strong experience with SAP Technical Administration, with SAP Basis and knowledge & experience on Administration and Operations of SAP solutions.
- Experience in customer-facing roles and excellent command on de-escalating critical situations.
- Hands-on experience with working knowledge of Unix/Linux flavors.
- Hands-on experience with working knowledge of SAP HANA and Sybase databases.
- Hyperscaler (Azure, AWS, GCP) knowledge is a plus.
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