Dutch Language Support Representative
hace 14 horas
We are seeking a skilled Dutch-speaking Customer Care Specialist to join our team at Wibit Consulting & Services (WibitCS) in Hungary. As a key member of our support team, you will be responsible for providing exceptional customer service to clients via voice, chat, and email.
About the Role:
- This is a full-time opportunity with an indefinite contract, offering a competitive remuneration package based on experience, skills, and performance.
- You will work remotely from Hungary, enjoying eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
- A dynamic and creative team with a positive and friendly atmosphere awaits you, along with private health and life insurance.
Responsibilities:
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner.
- Provide an exceptional customer experience by actively listening to client needs and resolving issues efficiently.
- Document each interaction in a dedicated CRM system, ensuring accurate and detailed records.
- Collaborate with internal teams and departments to provide feedback, promote collaborative solutions, and support colleagues.
Requirements:
- Ability to effectively communicate verbally and in written format in Dutch (C1 level) and English (B2).
- Reside in Hungary and be able to take on the job legally without the company's support.
- Experience in Customer Support, technical support, especially with a help desk or other IT functions.
- Strong abilities to work independently and as a remote team player.
- Problem-solving and critical thinking skills.
- Adaptable and flexible, demonstrating the ability to work with process and information changes.
- Strong working knowledge of external systems and PC-based internet and software applications.
Salary Information:
The estimated salary for this position ranges from 25,000 to 35,000 HUF per month, depending on qualifications and experience. Please note that this figure serves as a general guideline and may vary based on individual circumstances.
About Wibit Consulting & Services:
At WibitCS, we value our employees' growth and development, providing guidance and tools to reach their full potential in a supportive environment.
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