Service Delivery Head

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Pole To Win International A tiempo completo

Head of Service Delivery:

The Service Delivery Head will be responsible for leading our support team, ensuring timely issue resolution, and driving continuous process improvements. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.

Key Responsibilities:

  • Develop and implement effective support strategies to meet business objectives
  • Lead a team of support agents, providing coaching, guidance, and performance management
  • Collaborate with cross-functional teams to resolve complex issues and improve product quality
  • Analyze data to identify trends and areas for improvement, informing strategic decisions
  • Maintain accurate records and reports to ensure transparency and accountability

Requirements:

  • 2+ years of experience in technical support, preferably in a leadership role
  • Strong problem-solving skills, with ability to analyze complex issues and develop creative solutions
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues
  • Experience with data analysis and reporting, with ability to drive insights and inform decision-making


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