Head of Customer Success Argentina

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completo
Head of Customer Success Argentina - Remote

Waterplan

Do you want to contribute to solving one of the most important issues of our generation? Join us in accelerating the transition to a water-secure world. Waterplan is a fast-growing startup in the Climate Tech space that develops the world's leading B2B Enterprise SaaS platform for companies to measure, respond, report, and monitor companies' increasingly changing water risk. You can find more info by watching this World Economic Forum post. By showing companies the business case for mitigating water risk, Waterplan accelerates the transition to a world where companies are incentivized to save more water, abate the discharge of polluting effluents, conserve watersheds and preserve shared value. Due to continued growth, we are looking for a Head of Customer Success to join the Customer Success team at Waterplan.

About your core focus

The Head of Customer Success manages the Professional Services and Customer Success Managers teams to ensure smooth service delivery.

  1. Identifying geographic areas and/or industries in which there is the most efficiency to drive new sales.
  2. Understand, manage, and plan execution capacity according to current and potential leads and/or sales targets.
  3. Request, design, purchase, and/or implement (when possible) new tools to ensure the customer's journey can be effectively executed.
  4. Design and iterate customer's journey map considering new product and service increments.
  5. Define, implement, and organize the execution of levels of service and support for clients.
  6. Foster a growth mindset by meeting with teams, spending time with customers, and understanding their points of view.
  7. Direct and push for standardization efforts to improve consistency through execution and deliverables.
  8. Work close to the C-suite to discuss growth & account strategy and stay atop of new market tendencies to define new lines of service.
  9. Work closely with Product to ensure the customer journey is correctly translated into the platform and customer feedback is considered.
  10. Monitor all the CSM portfolio companies, their status, and account health. When needed, intervene to define account priorities.
  11. Design and implement metrics to measure key aspects of each of the team's work.
  12. Be directly in charge of the health of the Delight Score KPI.
  13. Plan, request, execute and manage the department's budget, making sure decisions are made considering the company's economic units.
Skills and Qualifications
  • Analytical, critical, and strategical thinking. Data-driven & strategic mindset.
  • Strong communication, networking & presentation skills. Ability to share clear messages and make complex ideas easier to understand for everyone.
  • Ability to self-proficiently manage self and others' time.
  • Emotional intelligence - you know how to support a team, listen, and help people grow in an environment with plenty of uncertainty but many opportunities
At Waterplan you'll enjoy
  • Our Team. We are convinced our team is our most valuable asset. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world-leading experts in water.
  • Our Spirit. We are building something big, you will be part of an ambitious and impactful project as we are trying to achieve one of the major world's sustainable development goals.
  • Our Culture. We are a fully remote company with unlimited PTO.
  • Our Values. Think Long-Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful.
#J-18808-Ljbffr

  • Head of Customer Success

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina 卡湯晩 A tiempo completo

    Rappi's Head of Customer Success OpportunityRappi is a technology company that's changing the way people live and interact with each other. We're seeking a highly skilled professional to join our team as a Head of Customer Success.About the PositionThis role involves leading a team of technical account managers, collaborating with global teams, and...

  • Director of Customer Success and Growth

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Head of SMB Customer ExperienceAbout the RoleWe are seeking a highly skilled Head of SMB Customer Experience to lead our Customer Success team in delivering exceptional experiences to our small and mid-size business customers. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer growth,...

  • Head of Customer Success Operations

    hace 26 minutos

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    About UsTether Operations Limited is reimagining the fundraising platform to create a convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our...

  • Head of Customer Success, Smb, Latam, Remote

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Head of Customer Success, Smb, Latam, RemoteHighlights- OTE (On-Target Earnings): $55,000 - $60,000- Base Salary: $44,000 - $48,000- Location: remote in Argentina- Stock optionsAbout UsAt Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at...

  • Head Of Customer Success, Smb, Latam, Remote

    hace 4 horas

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Head of Customer Success, Smb, Latam, RemoteHighlights- OTE (On-Target Earnings): $55,000 - $60,000- Base Salary: $44,000 - $48,000- Location: remote in Argentina- Stock optionsAbout UsAt Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations.Our innovation is aimed at...

  • Head of Customer Success, Smb, Latam, Remote

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Head of Customer Success, Smb, Latam, Remote Highlights - OTE (On-Target Earnings): $55,000 - $60,000- Base Salary: $44,000 - $48,000- Location: remote in Argentina- Stock options About Us At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at...

  • Head Of Operations Argentina

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería Y Maltería Quilmes A tiempo completo

    Head of Operations Argentina Job description:Governing and leading the Argentina Ops team in the effective operation, delivery, and local execution of Global Ops strategy.Ensuring the effective implementation of Operations Stewardship and Bank Wide Operations.Providing a cost-efficient proposition for the country - ensuring HSBC Argentina only pays for...

  • Head of Operations Argentina

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería y Maltería Quilmes A tiempo completo

    Head of Operations ArgentinaJob description:Governing and leading the Argentina Ops team in the effective operation, delivery, and local execution of Global Ops strategy.Ensuring the effective implementation of Operations Stewardship and Bank Wide Operations.Providing a cost-efficient proposition for the country - ensuring HSBC Argentina only pays for...

  • Customer Success Specialist

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Design Everest A tiempo completo

    Role Overview:The Customer Success Specialist - Argentina/Brazil will be responsible for delivering exceptional customer experiences through proactive outreach, strategic account planning, and effective relationship building. This role is ideal for a results-driven professional looking to make a meaningful impact in the sales and customer success space.Key...

  • Head Of Strategist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería Y Maltería Quilmes A tiempo completo

    Head of FinanceColppyHead of Data Science - RemotoWeb:Head of EngineeringRecruiting From ScratchWho is Recruiting from Scratch: Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies.Our team is 100% remote and we work with teams across the United States to...

  • Head of Strategist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería y Maltería Quilmes A tiempo completo

    Head of FinanceColppyHead of Data Science - RemotoWeb:Head of EngineeringRecruiting From ScratchWho is Recruiting from Scratch: Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to...

  • Director of Customer Success

    hace 18 horas

    Buenos Aires, Buenos Aires C.F., Argentina Suma 3 Consultores A tiempo completo

    About the PositionThis is an exciting opportunity to join our team as a Director of Customer Success and lead our Service Management initiatives. As a key member of our leadership team, you will be responsible for developing and deploying cutting-edge tools and platforms that meet the evolving needs of our clients. You will work closely with technologists,...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Microstrategy Argentina A tiempo completo

    Job DescriptionAs a Customer Success Manager, you will be responsible for the strategic management and growth of Strategy's Enterprise and mid-market accounts in Latin America.You will forge strong, multi-tiered relationships, positioning yourself as a trusted advisor with deep insights into client businesses and industries.Your role will be to act as a...

  • Head of SMB Customer Experience

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Senior Manager of Customer RetentionAbout the CompanyFundraise Up is a rapidly growing fundraising platform that is revolutionizing the way non-profit organizations raise funds. Our innovative platform provides a convenient and fast way for individuals to donate to their favorite causes, with a focus on enhancing loading speeds, boosting conversion rates,...

  • Customer Success Operations Lead

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Microstrategy Argentina A tiempo completo

    About the OpportunityWe are seeking an experienced Customer Success Manager to join our team in Argentina. In this role, you will be responsible for managing a portfolio of large Enterprise accounts, working closely with our clients to understand their business objectives, challenges, and requirements.Key Responsibilities:Manage a book of business of...

  • Head Of Growth

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina N8N A tiempo completo

    de la vacanteFuncionesA nível estratégico: Definir el plan de growth de PDA en conjunto con la CMO.Definir en conjunto con Head of Business Strategy & Planning los objetivos de segmento y de new logo.Diseñar la estructura de implementación de los diferentes segmentos y territorios.Participar de las decisiones estratégicas a nível organización (desde...

  • Head of Operations Latin America

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería y Maltería Quilmes A tiempo completo

    Role OverviewWe are seeking a seasoned Head of Operations Latin America - Argentina to lead our operations in Argentina.About the RoleThis is an exciting opportunity to join our team as a key leader in Argentina, working closely with our Global Heads of Business Services and Ops Transformation to ensure alignment with our global delivery model.You will be...

  • Argentina Country Head of Operations

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería y Maltería Quilmes A tiempo completo

    Job OverviewWe are seeking a talented Argentina Country Head of Operations to lead our operations in Argentina.About the RoleThis is an exciting opportunity to join our team as a key leader in Argentina, working closely with our Global Heads of Business Services and Ops Transformation to ensure alignment with our global delivery model.You will be responsible...

  • Head of Planning Services

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina IQVIA Argentina A tiempo completo

    Head of Planning ServicesWe are seeking a highly skilled Head of Planning Services to join our team at IQVIA Argentina. As a leader, you will oversee the development of materials related to feasibility or site lists or enrollment strategies for customer bid defense meetings or internal customers.Key ResponsibilitiesLead a team of analysts in developing and...

  • Head of Business Development

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cervecería Y Maltería Quilmes A tiempo completo

    About Our TeamCervecería Y Maltería Quilmes is a vibrant and diverse team of professionals passionate about delivering exceptional results and building strong relationships with our customers.Job SummaryWe are seeking a Head of Strategist to join our team in Argentina. The successful candidate will be responsible for driving business growth and improving...