Customer Service Liaison
hace 1 semana
We are currently seeking an experienced professional to support our various administrative and organizational tasks in a fast-paced 24/7 operation.
As the first point of contact for our valued members, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve.
To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
About the Role:You will be responsible for fielding incoming calls from clients requiring assistance about orders, products, and services.
You must understand the nature of the reason for contact, document details promptly and accurately, and maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relaying critical information to internal and external teams is also essential to expedite processes.
You will succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Requirements:For this role, you will need a dedicated, quiet workspace without interruptions.
A reliable internet connection is required, and you must be able to directly connect to ISP via Ethernet (no DSL, Satellite, Hot Spots, etc.). A company-provided computer and partial internet reimbursement are included to support connectivity costs.
Demonstrated ability to uphold productivity and confidentiality in a remote setting is necessary.
Regular attendance in virtual team meetings and training sessions is also required.
Availability during standard business hours and flexibility for possible shift adjustments are expected.
What We're Looking For:Prior customer service experience is a must. Call Center experience is preferred, as well as bilingual skills.
Excellent communication skills, both verbal and written, are necessary.
A strong desire to help others in distress and empathy are key traits for this role.
Advanced computer and multi-tasking skills, including the ability to talk and type at the same time, are required.
Proficiency in Microsoft Teams and Outlook is also necessary.
A High School diploma, GED or equivalent is the minimum educational requirement.
This role offers growth and advancement opportunities within our company.
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