Customer Service Team Lead
hace 2 meses
The Customer Service Team Lead is responsible for providing support, training, and work direction to team members. This role involves monitoring team and individual performance, reviewing areas for improvement, and ensuring that all processes and procedures are documented and adhered to.
Key Responsibilities- Supports supervisor in managing day-to-day activities of the Customer Service Group
- Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines
- Creates and maintains scheduled and Key Performance Indicators (KPIs) for the Customer Service Group
- Troubleshoots systems when issues arise
- Develops, creates, and facilitates training procedures
- Provides training and support for new and existing employees
- Demonstrates knowledge of complex scenarios related to the order-to-cash process
- Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries
- Associate's, Bachelor's, or higher education degree completed or in process
- 3-5 years customer service or business-related experience required
- 1-3 years of people leadership experience
- Strong analytical skills
- Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
- Excellent problem-solving, investigation, and troubleshooting skills
- Ability to work independently in a fast-paced environment
- Bachelor's degree
- 3-5 years Ecolab experience, preferably with customer service
- SAP experience
- Ability to work successfully in a highly structured environment
- Strong oral and written communication skills
- Ability to interact professionally with others in a multi-division environment
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.
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