Customer Service Team Lead

hace 2 meses


Buenos Aires, Argentina Ecolab A tiempo completo
Job Summary

The Customer Service Team Lead is responsible for providing support, training, and work direction to team members. This role involves monitoring team and individual performance, reviewing areas for improvement, and ensuring that all processes and procedures are documented and adhered to.

Key Responsibilities
  • Supports supervisor in managing day-to-day activities of the Customer Service Group
  • Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines
  • Creates and maintains scheduled and Key Performance Indicators (KPIs) for the Customer Service Group
  • Troubleshoots systems when issues arise
  • Develops, creates, and facilitates training procedures
  • Provides training and support for new and existing employees
  • Demonstrates knowledge of complex scenarios related to the order-to-cash process
  • Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries
Requirements
  • Associate's, Bachelor's, or higher education degree completed or in process
  • 3-5 years customer service or business-related experience required
  • 1-3 years of people leadership experience
  • Strong analytical skills
  • Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
  • Excellent problem-solving, investigation, and troubleshooting skills
  • Ability to work independently in a fast-paced environment
Preferred Qualifications
  • Bachelor's degree
  • 3-5 years Ecolab experience, preferably with customer service
  • SAP experience
  • Ability to work successfully in a highly structured environment
  • Strong oral and written communication skills
  • Ability to interact professionally with others in a multi-division environment
Ecolab's Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.



  • Buenos Aires, Buenos Aires C.F., Argentina Aliancers A tiempo completo

    Job OverviewWe are seeking an experienced Customer Service Team Lead to join our team at Aliancers. In this role, you will be responsible for coordinating and monitoring daily workflow for Specialists and Sr. Specialists.This is a challenging and rewarding opportunity for individuals who enjoy leadership roles and want to make a positive impact in the...


  • Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    About this role:As a Customer Service Team Lead at Ecolab, you will play a critical role in providing support, training, and work direction to team members. Your primary focus will be on monitoring team and individual performance and identifying areas for improvement.Key responsibilities:Support supervisor in managing daily activities of the Customer Service...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...


  • Capital Federal, Buenos Aires, Argentina Lenovo A tiempo completo

    **General Information**: - Req #- WD00070935- Career area: - Customer Experience- Country/Region: - Argentina- State: - Capital Federal- City: - CABA- Date: - Wednesday, October 23, 2024- Working time: - Full-time**Additional Locations**: - Argentina - Capital Federal - CABA **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do....


  • Buenos Aires, Argentina Ecolab A tiempo completo

    The primary focus of this position is to provide support, training, and work direction to team members. The **Customer Service Team Lead**monitors the team and individual performance and reviews areas that need improvement. **What’s in it For You**: - The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve...


  • Buenos Aires, Argentina Ecolab A tiempo completo

    JOB DESCRIPTION The primary focus of this position is to provide support, training, and work direction to team members. The Customer Service Team Lead monitors the team and individual performance and reviews areas that need improvement.  What’s in it For You: ·The opportunity to take on some of the world’s most meaningful challenges, helping...


  • Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Leader

    hace 7 meses


    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...


  • Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Customer Service Lead/Office AdminLocation: Remote (MST Time zone)Salary Range: up to 1500 USDWork Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • Buenos Aires, Argentina Ecolab A tiempo completo

    The **Associate Customer Service Supervisor or Team Leader** will manage daily Customer Service operations with the primary focus on providing support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement. **What’s in it For You**: -...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...


  • Buenos Aires, Argentina PlacidWay A tiempo completo

    **About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...

  • Customer Support Lead

    hace 6 meses


    Buenos Aires, Argentina Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    About EcolabEcolab, a leading provider of sustainable solutions for the food, healthcare, and energy industries, offers a unique opportunity for an experienced Customer Service Team Leader to join their team. In this pivotal role, you will have the chance to make a significant impact on customer satisfaction and drive business growth.

  • Customer Service

    hace 4 semanas


    Buenos Aires, Argentina Elite Staffing Network LLC A tiempo completo

    Position: Customer Service Representative (remote) Elite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be...

  • Retail Store Team Lead

    hace 3 semanas


    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    About JD SportsJD Sports is a leading sports fashion retailer with a strong presence in the UK and beyond. We are committed to delivering exceptional customer experiences through our stores, online platform, and e-commerce channels.Job Title: Retail Store Team LeadJob Summary:We are seeking an experienced Retail Store Team Lead to join our team. As a key...


  • Buenos Aires, Buenos Aires C.F., Argentina InEvent A tiempo completo

    About InEventInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.Our Global TeamWe are a remote event tech company with team members in over 13 different...

  • Customer Service Sr

    hace 1 semana


    Buenos Aires, Argentina Techunting A tiempo completo

    Description **Requirements**: - Assemble, train, and develop a high-performing customer service team that aligns with company goals and values. - Develop and implement customer service policies, procedures, and best practices. - Monitor and analyze customer feedback and interactions to identify areas for improvement. - Train, mentor, and support customer...


  • Buenos Aires, Argentina Hansen Technologies A tiempo completo

    About The Role The Support Analyst Team Lead is responsible for leading a team of Support Analysts that will provide services to our global Utility CIS customers. You will be responsible for the management of relevant SLAs, adoption of application support standards and guidelines, and successful communication of Support matters to the customers as well as...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About SaganSagan is a dynamic and innovative company that values customer satisfaction above all else. Our team of experts is dedicated to providing exceptional service to our clients, and we are seeking a highly motivated and skilled Customer Service Ambassador to join our ranks.Job Title: Customer Service AmbassadorLocation: Remote (PST/CST Timezone)Work...