Customer Success Representative
hace 2 meses
Torre is a revolutionary AI-powered recruiting platform that aims to make work fulfilling for everyone. Our mission is to build the matching network for work, where companies and candidates can connect seamlessly.
Job Title: Customer Success AgentWe are seeking a highly motivated and detail-oriented Customer Success Agent to join our team. As a Customer Success Agent, you will be responsible for providing exceptional support to our clients, ensuring their recruitment needs are met, and helping them achieve their goals.
Responsibilities:- Answer real-time chat support inquiries
- Assist clients with all their requests
- Guide and support clients in their recruitment process
- Response time to clients
- Retention rate of clients after interacting with you
You will start by providing asynchronous support to clients and can grow to become a coach who offers training and synchronous support to users. You will also have the opportunity to work closely with our automation team to ensure seamless integration of our AI-powered tools.
What We Offer:- Equipment provided
- Quarterly time-off
- Stock options
- Parental leave
- Growth opportunities
- Spanish - Fully fluent
- English - Conversational
- Beginner in customer success, customer service, problem solving, and attention to detail
Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents)
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