Customer Success Representative

hace 2 meses


Buenos Aires, Argentina Torre A tiempo completo
About Torre

Torre is a revolutionary AI-powered recruiting platform that aims to make work fulfilling for everyone. Our mission is to build the matching network for work, where companies and candidates can connect seamlessly.

Job Title: Customer Success Agent

We are seeking a highly motivated and detail-oriented Customer Success Agent to join our team. As a Customer Success Agent, you will be responsible for providing exceptional support to our clients, ensuring their recruitment needs are met, and helping them achieve their goals.

Responsibilities:
  • Answer real-time chat support inquiries
  • Assist clients with all their requests
  • Guide and support clients in their recruitment process
Key Performance Indicators (KPIs):
  • Response time to clients
  • Retention rate of clients after interacting with you
Career Path:

You will start by providing asynchronous support to clients and can grow to become a coach who offers training and synchronous support to users. You will also have the opportunity to work closely with our automation team to ensure seamless integration of our AI-powered tools.

What We Offer:
  • Equipment provided
  • Quarterly time-off
  • Stock options
  • Parental leave
  • Growth opportunities
Requirements:
  • Spanish - Fully fluent
  • English - Conversational
  • Beginner in customer success, customer service, problem solving, and attention to detail
Location:

Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents)



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