Salesforce Administrator

hace 2 semanas


Buenos Aires, Argentina GlobalLogic A tiempo completo
About the Role

We are seeking a highly skilled Salesforce Administrator to join our team at GlobalLogic. As a Salesforce Administrator, you will be responsible for providing technical support to our users, managing and maintaining Salesforce configurations, and ensuring the smooth operation of our Salesforce system.

Key Responsibilities
  • User Support: Provide timely and effective technical support to Salesforce users, including troubleshooting issues and resolving problems.
  • System Configuration: Manage and maintain Salesforce configurations, including user permissions, workflows, and data management.
  • Training and Documentation: Conduct training sessions for end-users and create documentation for Salesforce processes and best practices.
  • Data Management: Oversee data imports, exports, and data integrity within Salesforce, ensuring accuracy and compliance with data management policies.
  • System Maintenance: Monitor and perform routine maintenance tasks, including system updates and patches, to ensure optimal performance and reliability.
  • Troubleshooting: Identify and resolve system errors, performance issues, and other technical problems affecting Salesforce functionality.
  • Collaboration: Work with Salesforce developers, business analysts, and other stakeholders to implement and support new features and enhancements.
  • Reporting and Analytics: Generate and analyze reports to provide insights and support decision-making processes.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Proven experience as a Salesforce Administrator or similar role, with a focus on user support and system maintenance.
  • Salesforce Knowledge: In-depth knowledge of Salesforce configuration, including user management, workflows, and data management.
  • Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues effectively.
  • Communication: Excellent communication skills, both written and verbal, with a customer-oriented approach to support.
  • Attention to Detail: High attention to detail and accuracy in managing system configurations and data.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications
  • Salesforce Certifications: Salesforce Administrator (ADM 201) or other relevant Salesforce certifications.
  • Experience with Tools: Familiarity with Salesforce reporting tools and data analysis.
  • Technical Skills: Basic understanding of Salesforce development tools, such as Apex or Visualforce, is a plus.
About GlobalLogic

GlobalLogic is a leader in digital engineering, helping brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.



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