HR Service Center Specialist
hace 2 semanas
We are Lenovo, a global technology powerhouse, and we're looking for a talented individual to join our team as an HR Service Center Specialist.
This role is part of our Americas Group, based in CABA, and will focus on providing exceptional customer service to employees and other HR teams. As a key member of our HR Operations team, you will be responsible for managing queries, services, and documentation, ensuring adherence to our Service Level Agreement and Quality standards.
Key responsibilities include:
- Managing queries and services through a matrix organization
- Responding to calls, chats, or email queries from Lenovo business partners and employees using our case management tool
- Ensuring adherence to Service Level Agreement and Quality standards
- Producing and maintaining documentation for Standard Service Centre Work Instructions
- Collaborating with ideas to improve processes or performance
Required skills include advanced English level, ability to provide follow-up and prioritization with empathy and commitment, and experience in previous HR areas and academic background related. Proficient in Microsoft Office tools is also a must.
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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