Operations Director
hace 6 días
About Scale Up
We are a pioneering operator of unattended retail stores in the United States. Our client is based in Dallas, Texas, and has a presence across multiple geographies, with rapid expansion plans. The company was co-founded by seasoned entrepreneurs and investors with extensive experience in startup management and private equity.
About the Position
As our Head of Operations, you will play a pivotal leadership role in driving seamless operations and successful new market launches. You'll be at the forefront of empowering our team, enhancing systems, solving problems, and forging key stakeholder relationships.
Your Key Responsibilities
- Team Management: Oversee a team of 4-5 internal operations staff and contractors, providing regular feedback and fostering team growth.
- Operations Management: Manage our Operations team to ensure markets are well-stocked, beautiful, and performing (revenue + profit). Actively monitor market problems and ensure they are quickly resolved.
- New Market Openings: Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
- Client Success & Client Expansion: Find ways to creatively increase revenue and profits, ensuring strong relationships with clients and expanding into other target properties.
Qualifications, Skills and Key Competencies
- Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
- Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
- Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
- Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
Benefits
We offer opportunities for large bonuses for high performers, flexible holidays/PTO, and a passion for mentoring and improving team performance.
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