Global Accounts Sales Support and Operations Associate
hace 2 meses
About Lenovo's Global Account Segment:
Lenovo's Global Account segment encompasses key industry players, aligning roughly with the Fortune 1000. These accounts, including major technology and manufacturing companies, have global capabilities and operations across multiple geographies. They receive dedicated support through specialized account teams and additional global resources to ensure consistent customer coverage and satisfaction.
Job Summary:
The Sales Operations Support (SOS) Associate is a newly created role that will work in cooperation with the Global Accounts Inside Sales team. The candidate will be responsible for the communication with the Inside Sales Representative and Global Project Manager, documenting and tracking all activities to closure. The SOS Associate will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as Business Transformation and Innovation Team, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
Key Responsibilities:
- E2E ownership for all back-end operational matters of the Account Team assigned.
- Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
- Customers catalog creation and delivery using Lenovo's internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
- Provide advice to the business based on specialized knowledge and technical capabilities
- Create WW and local country versions of products for transitions, Non-Standard Offerings
- Create and renew Multi Country and Regional quotations
Requirements:
- Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity.
- Have the ability to work effectively and drive their own agenda, projects, and results
- Have excellent communication skills
- Have excellent organization and documentation skills
- Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships.
- Be able to read context and act accordingly
- Possess strong problem-solving skills and multi-dimensional data modeling skills.
- Be innovative and creative, ability to engage others regarding new ideas and projects.
- Be self-driven, proactive working and goal oriented.
Position Requirements:
Minimum Requirements:
- Bachelor's Degree (in progress/finalized)
- Fluency in English is a must (written and oral)
- Advanced knowledge of Excel is a must
Preferred Qualifications:
- 3+ year of experience in similar companies/position is preferred.
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued
Experience working with diverse teams.
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