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Intake Support Specialist
hace 2 meses
We are a law firm dedicated to helping employees overcome challenges like wrongful termination, discrimination, and wage disputes through thoughtful legal representation, education, and community support.
Job SummaryWe are seeking an experienced Intake Support Specialist to join our team. As an Intake Support Specialist, you will be responsible for managing our law firm's initial interactions with clients, ensuring a smooth and efficient process from the first contact to accepting their case.
Key Responsibilities- Manage new client engagements using our standard procedures to screen and prioritize inquiries smoothly transitioning them to consultation.
- Handle document management by securely receiving and analyzing client documents, using technology to prepare cases for review.
- Assess potential cases, applying your legal knowledge to determine their suitability and potential success.
- Coordinate client follow-ups and work closely with the litigation team to move qualified cases forward.
- Improve our intake processes by using feedback and analytics to enhance efficiency and client satisfaction.
- Master technology tools like AI and CRM systems (we use HubSpot) to optimize operations and improve client interactions.
- Experience in a law firm, preferably in client intake.
- Fluent in both English and Spanish, with the ability to engage a diverse client base effectively.
- Strong analytical and organizational skills, proven ability to handle complex information.
- Tech-savvy, experienced with CRM tools (like HubSpot) and document management systems.
- Excellent communication skills, able to explain complex legal concepts in simple, clear terms.
- Meaningful Impact: Help change lives by assisting people to recover from workplace injustices that have negatively affected their careers and financial well-being.
- Positive Environment: Become part of a team that values positivity and teamwork, where your contributions are important.
- Professional Growth: Take on various responsibilities and challenges in a dynamic environment to grow both personally and professionally.
- Innovative Firm: Be part of a forward-thinking law firm that prioritizes client satisfaction, innovative solutions, and excellence.
