ITSM Specialist for Autonomous Driving Solutions

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completo

At Infotree Global Solutions, we are seeking an experienced IT Service Management (ITSM) specialist to join our team in a remote role. This is a long-term project that requires a strong understanding of ITIL and cloud infrastructure.

Job Overview:

We are looking for a skilled ITSM professional to manage and troubleshoot software tools supporting the full development lifecycle of autonomous driving solutions for top-tier car manufacturers. The ideal candidate will have experience in implementing ITSM processes and tooling to achieve industry-leading service delivery standards.

Responsibilities:

  • Manage and resolve incidents at L1 to L3 levels for SW tools
  • Drive continuous improvement in ITSM processes and tooling
  • Automate user and application lifecycle maintenance tasks using Site Reliability Engineering best practices
  • Report on ITSM OKRs for service quality, user onboarding, and compliance with development processes
  • Work closely with the Architecture team to design and implement continuous service enhancements
  • Create a knowledge repository of runbooks, support guides, etc.
  • Contribute to setting up and monitoring Cloud, FinOps Security monitoring tools including Datadog and AWS Cloud Health
  • Deliver training, coaching, and guidance on engineering tools

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5 years of experience in software development or ITSM role
  • Strong knowledge of ITSM processes, e.g., ITIL
  • Experience with Cloud Infrastructure (AWS)
  • Excellent written and verbal communication skills in English

Benefits:

  • Fully remote work option with occasional office visits in Cracow
  • 2 shifts available: 8 AM - 4 PM and 2 PM - 10 PM
  • Start ASAP

Estimated Salary Range: $80,000 - $110,000 per year, depending on experience



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