Digital Community Engagement Specialist
hace 1 mes
Social Element is a leading global and independent full-service social media agency dedicated to creating unskippable content, making scrolling safer for everyone, and creating stronger connections with each other. Our mission is to Make Social Better for everyone.
Job Description
This exciting opportunity will see you working with two dynamic brands, a leading automotive client and a trusted household financial brand. As a Digital Community Engagement Specialist, you'll be an essential part of our team, connecting with the brand's audiences in the French markets.
You'll be responsible for addressing customer inquiries and comments in a timely, professional manner, ensuring each interaction resonates with the brand's tone of voice. You'll engage across multiple platforms like TikTok, Instagram, Facebook, and YouTube, keeping conversations vibrant and engaging.
You will be at the forefront of managing and growing an enthusiastic online community. Your role will also involve moderating, ensuring a welcoming and judgment-free zone where consumers feel safe and respected, maintaining open and inclusive social feeds.
We are looking for someone with mixed flexibility across weekdays, evenings, and weekends to cover all possible project hours as we are driven by our clients' needs.
Requirements and Qualifications
To succeed in this role, you'll need:
- Excellent French language knowledge: superb writing skills in the French language.
- Advanced English language skills: proficiency in communication and collaboration in the English language.
- Background experience in engagement, social customer care, and/or community management, either with a brand or digital agency.
- Social Media knowledge: experience in using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube, and understanding their audiences, staying on top of the latest trends.
- A confidence with digital technology, using a range of tools, e.g., Sprinklr, Social Sprout, etc., and internal tech tools, e.g., availability scheduling tools, Google Chat, etc.
A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and can maintain productivity and efficiency while working from home.
Benefits
As a Digital Community Engagement Specialist, you'll enjoy:
- Competitive salary (£40,000 - £60,000 per annum, depending on experience).
- Mixed flexibility across weekdays, evenings, and weekends.
- Opportunities for career growth and professional development.
- A positive and inclusive work environment.
The Hiring Process
The hiring process for this position will consist of:
- An online assessment.
- A behavioural interview with one of our Talent Team Members.
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