Digital Customer Success Expert for Cloud Computing and Web3

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina PRAGMATIKE A tiempo completo

Customer Support Professional

At PRAGMATIKE, we are seeking a highly skilled Digital Customer Success Expert to join our team. As a key member of our support function, you will be responsible for delivering exceptional customer experiences across various digital channels.

Company Overview

We are a leading provider of cloud computing and Web3 solutions, serving the European market with innovative software as a service (Saas) products. Our mission is to empower businesses to thrive in the digital age by providing cutting-edge technology and outstanding support.

Job Description

The ideal candidate will have a minimum of 5 years of experience in customer support, preferably in a digital or tech product environment. A relevant diploma or associate degree in Business Administration, Communication, or a related field is advantageous, but we value practical experience and specific skills more than formal education. Fluency in English is mandatory, both written and spoken.

In this role, you will be responsible for:

  • Direct customer engagement through various digital channels, including emails, social media, community forums, and app stores;
  • Voice of the customer, ensuring that feedback gathered from direct interactions is clearly communicated and acted upon;
  • Automation and efficiency, implementing AI-driven tools and other technologies to streamline routine support tasks;
  • Multi-channel support management, overseeing a cohesive and integrated customer support strategy across various platforms;
  • Cross-functional collaboration, informing and influencing product development, feature prioritization, and issue resolution.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional direct communication skills, engaging customers effectively across multiple channels;
  • Advanced technical proficiency, including experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence);
  • A solid understanding of agile methodologies and experience working effectively in a dynamic and fast-paced environment;
  • Web3/Blockchain experience is a plus.

Estimated Salary

We offer a competitive salary of approximately €60,000 - €80,000 per annum, depending on your level of experience and qualifications. This estimate includes a base salary range considering the location and industry standards.


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