Technical Support Specialist with Advanced Software Integration Expertise
hace 1 mes
Location: Remote (EST Time zone)
Salary Range: up to 2500 USD
Work Schedule: Monday Friday, 9:00 AM to 5:00 PM (EST)
**Job Overview:**
Sagan is a leading platform connecting top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, providing a unique opportunity for career growth and development.
**Position Summary:**
We are seeking a highly skilled Technical Support Specialist with software integration experience to support our internal systems and external customer interactions. The ideal candidate will have experience in managing software systems such as Magento, ClickUp, Zapier, and Microsoft 365, and other tools. This role involves troubleshooting issues, providing technical support to the team, and ensuring smooth operations across our digital tools.
**Key Responsibilities:**
- Maintain software systems and integrations such as Magento, ClickUp, Zapier, and Microsoft 365.
- Troubleshoot and resolve technical issues for both internal teams and customers.
- Manage integrations between various tools and systems, ensuring seamless workflows.
- Collaborate with team members to resolve technical challenges and improve system efficiency.
- Maintain and update software systems as needed to ensure optimal performance.
- Document troubleshooting processes and create guides for common technical issues.
- Support team members by providing training on new tools or system updates.
**Qualifications:**
- 5+ years of experience in tech support or related roles.
- Strong proficiency with Magento, ClickUp, Zapier, and Microsoft 365.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and manage multiple tasks effectively.
- Strong written and verbal communication skills for coordinating with internal and external teams.
- Experience managing integrations between software tools.
**Nice-to-Haves:**
- Prior experience in the textile or e-commerce industry.
- Experience working in a fast-paced environment with minimal guidance.
- Strong project management skills to manage and implement technical changes.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
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