Global Team Lead
hace 4 días
Job Overview:
We are looking for an experienced leader to join our team as a Global Team Lead. In this role, you will be responsible for supervising Presentation Specialists and ensuring that they follow established methodologies and processes.
Key Responsibilities:
- Leadership: Provide support, guidance, and direction to Presentation Specialists to ensure they follow established methodologies and processes.
- Performance Monitoring: Use metrics to monitor operational performance and forecast staffing requirements to optimize output.
- Recruitment and Training: Oversee recruitment, training, and skills development for local team members.
- Policies and Procedures: Ensure adherence to regional policies, including HR, Compliance, and health/safety regulations.
- Culture and Engagement: Foster a positive work environment that promotes inclusivity, engagement, and rapid solutions for clients.
- Process Improvement: Identify opportunities to improve processes, technology, services, and client satisfaction, and lead implementation efforts locally and globally.
- Center Operations: Keep the global management team informed of center operations issues, create mitigation strategies, and lead implementation efforts.
Requirements:
- Bachelor's degree (desired)
- Advanced level of English
- At least 5-10 years of relevant experience
Work Schedule: Sunday - Thursday, 1:00 pm - 10:00 pm; Work from home: 2 times a week (Sundays included)
Language: English
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