Customer Service Representative

hace 4 días


Buenos Aires, Argentina Recruit4Work SL A tiempo completo
Customer Service Agent Job Description

We are seeking a highly skilled and customer-focused Inbound Customer Service Agent to join our team in Casablanca, Morocco. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, ensuring that our customers receive timely and effective solutions to their queries.

Key Responsibilities:
  • Customer Call Handling: Answer incoming calls from customers, actively listen to their needs, and provide quick and effective solutions.
  • Customer Needs Analysis: Identify customer needs, analyze requests, and provide appropriate guidance to ensure customer satisfaction.
  • Quality Service Delivery: Maintain the highest level of customer service quality, ensuring that all interactions are professional, courteous, and respectful.
  • Project Objectives: Ensure that both quantitative and qualitative project objectives are met, driving business success through customer-centric approaches.
Requirements:
  • Language Skills: Excellent command of Dutch or Flemish, with strong verbal and written communication skills.
  • English Proficiency: English (C1) level required.
  • Commercial Mindset: Strong commercially driven mindset, with a focus on driving sales and revenue growth.
  • Listening Skills: Strong listening abilities, with a focus on empathy and understanding customer needs.
  • Previous Experience: Previous experience in telemarketing (inbound calls) is preferred.
Benefits:
  • Competitive Salary: Attractive salary + performance bonus.
  • Medical Insurance: Medical insurance + transport.
  • Comprehensive Training: Comprehensive training and development opportunities.
Location:

Casablanca, Morocco.



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