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Service Reliability Specialist
hace 2 semanas
Overview:
We are seeking a skilled Service Reliability Specialist to join our team. As a Service Reliability Specialist, you will be responsible for the development and deployment of standard, robust, and 'best practice' Incident & Problem Management processes across a wide portfolio of systems and services. You will also support the smooth operation and ongoing maintenance of our complex solutions.
Main Responsibilities:
- Responsible for implementation, effective, and efficient execution and usage of EY's Service Management processes and framework to deliver to agreed Service Levels and contractual commitments.
- Deployment of Service Asset and Configuration Management and assurance it is maintained according to defined standards.
- Maintenance of the integrity of all systems and services through adherence to processes and effective identification, management, and communication of Risk.
Requirements:
- A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department.
- Understanding of change and risk management within a complex operational environment.
- Experience working with modern technology, including cloud services, virtual networks/systems.
- Considerable experience working virtually in a globally dispersed team.
