Customer Service Director

hace 4 días

Buenos Aires, Argentina Corsearch A tiempo completo
Job Title: VP, Customer Service

At Corsearch, we're passionate about delivering exceptional customer experiences. We're seeking a seasoned leader to join our team as VP, Customer Service. This role will lead the development and execution of a comprehensive customer service strategy, driving customer satisfaction, retention, and loyalty across our product portfolio.

Key Responsibilities:
  • Develop and execute a customer service strategy to ensure high-quality support and service delivery across all customer interactions.
  • Lead and manage a team of global customer service representatives, fostering a culture of high performance, professional development, and motivation.
  • Develop and nurture strong relationships with key customers, addressing their concerns promptly and effectively.
  • Implement strategies to enhance customer satisfaction and Net Promoter Scores, upsell opportunities, retention, and loyalty through effective issue resolution and service delivery.
  • Establish and maintain robust escalation procedures to handle complex customer issues, ensuring timely follow-up and resolution.
  • Collaborate with Finance and RevOps teams to optimize invoicing and billing processes, ensuring accuracy, timeliness, and compliance with financial policies for customers.
  • Work closely with Product, Technology, Operations, and Customer Success teams to consolidate and migrate our legacy home-grown CRM systems to a single source of truth.
  • Stay informed on industry trends, best practices, and emerging technologies to modernize our current customer service infrastructure and drive innovation.
  • Prepare regular reports and presentations for executive management on customer service performance, key metrics, and improvement initiatives.
Requirements:
  • Bachelor's degree in business administration, management, or a related field; MBA or equivalent preferred.
  • Proven experience (10+ years) in a senior customer service management role, preferably in a technology or SaaS company.
  • Strong leadership skills with the ability to inspire and motivate teams to achieve goals and deliver exceptional service.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, executives, and cross-functional teams.
  • In-depth knowledge of customer service principles, practices, and tools, with experience in implementing and optimizing CRM systems.
  • Strategic thinker with a data-driven approach to decision-making and problem-solving.
  • Experience in managing complex billing and invoicing processes, preferably within a subscription-based business model.
  • Ability to thrive in a fast-paced, dynamic environment and drive change and innovation.
  • Proven track record of implementing process improvements and driving operational efficiency.
  • Strong analytical skills and proficiency in using data to drive insights and improvements.

This is an exciting opportunity to lead and transform our customer service operations, ensuring the highest level of customer satisfaction and operational excellence. If you're a results-oriented leader with a passion for delivering exceptional customer experiences, we encourage you to apply and join our innovative team.

  • Customer Service Director

    hace 4 semanas

    Buenos Aires, Argentina Ecolab A tiempo completo

    {"Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Ecolab. The successful candidate will be responsible for overseeing the Customer Service group, ensuring customers are set up and maintained with high quality, efficiency, and adherence to global standards.Key ResponsibilitiesTalent Development: Hire, recruit, and...

  • Customer Service Representative

    hace 1 mes

    Buenos Aires, Argentina United Parcel Service Of America A tiempo completo

    At United Parcel Service Of America, we are seeking a highly skilled and detail-oriented professional to join our team as a Customer Service Representative. This role is responsible for coordinating import and export air and ocean shipments, providing accurate information to our external customers, and ensuring seamless communication with our worldwide...

  • Director of Research Operations

    hace 1 mes

    Buenos Aires, Argentina Mindtech A tiempo completo

    Director of Research Operations & Customer Support Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a...

  • Customer Service Representative

    hace 4 semanas

    Buenos Aires, Argentina United Parcel Service Of America A tiempo completo

    Are you a detail-oriented professional with a passion for logistics and customer service? We're seeking a skilled Import and Export Coordinator to join our team at United Parcel Service Of America.Job SummaryThis role is responsible for coordinating import and export air and ocean shipments, providing accurate information to customers through daily...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and friendly experience.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    hace 4 semanas

    Buenos Aires, Argentina Global Blue A tiempo completo

    Main ResponsibilitiesWe are seeking a highly skilled and customer-focused individual to join our Customer Service Team at Global Blue. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with customers via phone, email, and chat, ensuring timely...

  • Customer Service Representative

    hace 1 día

    Buenos Aires, Argentina White Stuff A tiempo completo

    About White StuffWhite Stuff is a leading fashion brand that has been a part of the UK's high street for over 30 years. Our brand is built on a passion for creating beautiful, high-quality clothing and accessories that make our customers feel confident and stylish.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Advisor to...

  • Customer Service Representative

    hace 4 semanas

    Buenos Aires, Argentina Global Blue A tiempo completo

    Main ResponsibilitiesWe are seeking a highly skilled and customer-focused individual to join our Customer Service Team at Global Blue. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with customers via phone, email, and chat, ensuring timely...

  • Customer Service Representative

    hace 4 meses

    Buenos Aires, Argentina TITP A tiempo completo

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    hace 10 horas

    Buenos Aires, Argentina Recruitas A tiempo completo

    Job Title: Danish Customer Service AgentsWe are seeking highly motivated and customer-focused individuals to join our team as Danish customer service agents. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.Key...

  • Customer Service

    hace 5 meses

    Capital Federal, Buenos Aires, Argentina Pandit A tiempo completo

    In charge of being in contact with the clients. Scheduling salesperson visits who will guide the clients' needs. Managing inbound and outbound calls. Our client is Florida’s top provider of Impact Windows, Doors, Roofing, Solar Roofing, and HVAC Systems. Is looking for a customer service representative to work remotely. **Requisitos**: Experience in...

  • Gerente de Supply Chain Customer Service

    hace 5 meses

    Buenos Aires, Argentina Ghidini Rodil A tiempo completo

    Compañía global líder en tecnología de soluciones de administración de energía, incorpora Gerente de Supply Chain y Customer Service. Nos orientamos a profesionales de las carreras Lic en Comercio Internacional o afines, que cuenten con sólida experiência en el sector dentro de empresas con alcance multinacional y que manejen de manera avanzada el...

  • Customer Service Representative

    hace 3 días

    Buenos Aires, Argentina Recruitas A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Denmark.Key ResponsibilitiesRespond to customer inquiries via various channels,...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Customer Service Agent Job DescriptionWe are seeking a highly skilled and customer-focused Inbound Customer Service Agent to join our team in Casablanca, Morocco. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, ensuring that our customers receive timely and effective...

  • Customer Service Representative

    hace 4 semanas

    Buenos Aires, Argentina Ecolab A tiempo completo

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt Ecolab, we're committed to helping our customers succeed. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Process inbound calls and respond to customer...

  • Director of Research Operations and Customer Support

    hace 4 semanas

    Buenos Aires, Argentina Mindtech A tiempo completo

    Job Summary:Mindtech is a leading software outsourcing company that connects Latin American talent with global opportunities. We are seeking a highly skilled and experienced professional to fill the role of Director of Research Operations and Customer Support.About the Role:The Director of Research Operations and Customer Support will be responsible for the...

  • Customer Service Agent

    hace 4 meses

    Buenos Aires, Argentina Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a common...

  • Customer Service Ambassador

    hace 4 días

    Buenos Aires, Argentina Allison worldwide A tiempo completo

    Customer Service Representative RoleA key member of our team at Allison Worldwide, the Customer Service Representative plays a vital role in ensuring our customers receive exceptional support and service.Key Responsibilities:Communicate effectively with customers through various channels, including phone, email, and live chat.Provide accurate and timely...

  • Customer Service Representative

    hace 2 semanas

    Buenos Aires, Argentina Global Blue A tiempo completo

    Main ResponsibilitiesWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Global Blue team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...