Customer Service Representative
hace 2 meses
Main Responsibilities
We are seeking a highly skilled and customer-focused individual to join our Customer Service Team at Global Blue. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Communicate with customers via phone, email, and chat, ensuring timely and effective resolution of their inquiries and issues.
- Manage customer interactions and contacts, maintaining accurate records and reports.
- Research and provide accurate information to customers, utilizing internal systems and resources.
- Collaborate with internal departments and teams to ensure seamless customer service and support.
- Identify and escalate priority issues, ensuring timely resolution and customer satisfaction.
- Contribute to process improvements and quality enhancements, ensuring continuous excellence in customer service.
Requirements:
- Secondary education degree or University degree (Bc/MA)
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
- Fluent knowledge of other language (upper-intermediate, both written and spoken)
- PC literate with experience with MS Office
- Good communication and interpersonal skills
Preferred Skills:
- Previous experience in Customer Service (international environment is an advantage)
- Customer-oriented and detail-focused
- Ability to handle stress and multitask
- Experience with Salesforce (an advantage)
About Global Blue:
Global Blue is a leading company in the customer service industry, committed to delivering exceptional service and support to our clients. We are a dynamic and fast-paced environment, seeking individuals who share our passion for customer excellence.
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