Operations Manager

hace 1 semana


Buenos Aires, Argentina Aliancers A tiempo completo
Job Title: Operations Manager

Aliancers is seeking an experienced Operations Manager to lead our remote service center in Retiro, Buenos Aires. As a key member of our team, you will be responsible for planning, organizing, and controlling the delivery of services in the area of hazard outsourcing.

Key Responsibilities:
  • Develop and implement short and long-term goals that align with the organization's focus and vision.
  • Manage and administer an operating budget for the area of responsibility, ensuring all projections and actual expenses meet budgeted objectives.
  • Formulate policy for the area of responsibility and secure appropriate approvals.
  • Develop and administer procedures necessary to implement approved policy.
  • Manage and provide leadership to supervisory staff to ensure the delivery of efficient and effective levels of service.
  • Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for the area of responsibility.
  • Interface with local vendors to ensure that all Mail Services equipment is well maintained, operating safely and appropriately for maximum performance and efficiency.
  • Participate on committees and in programs for safety, fire prevention, disaster recovery, etc.
Requirements:
  • Bachelor's degree (preferably in Business) or equivalent work experience.
  • Three plus years of progressively more responsible experience in management, preferably with expertise in workflow management and mail services.
  • Excellent verbal and written communication skills.
  • An understanding of human resource policies and procedures.
  • Working knowledge of legacy servicing systems such as Alltel or MortgageServ and client specific policies and procedures.

Aliancers offers a hybrid work environment and a competitive salary package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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