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Our Commitment to Excellence
At SAP, we empower you to achieve your highest potential. Our organizational culture emphasizes teamwork and a collective dedication to enhancing global operations. We strive daily to lay the groundwork for the future, fostering an inclusive workplace that values diversity, flexibility, and aligns with our mission-driven and forward-thinking objectives. We provide a collaborative, supportive team atmosphere with a strong emphasis on professional growth, acknowledgment of individual contributions, and a range of benefits tailored to your needs.
ROLE AND RESPONSIBILITIES
The Cash Collections division operates within the Global Finance Shared Services and Global Finance Infrastructure, tasked with the collection of all accounts receivable. Our primary goal is to minimize the collections cycle (DSO - Days Sales Outstanding) and enhance SAP's free cash flow. To achieve this, the Cash Collections Team employs various tools and standardized procedures.
The Cash Collections Team maintains close interactions with customers (both internal and external), including END-Customers & Partners Ecosystem, Sales, Office of CFO, Marketing, Accounts Payable, Record2Report, Accounting, Controlling, and other key stakeholders across the organization.
The Cash Collections Operations Specialist is responsible for executing operational (including transactional) tasks that support functions beyond their immediate area of responsibility, including specialized activities necessary for compliance with accounting and financial reporting obligations stemming from legal requirements or SAP's internal global policies. This role encompasses additional responsibilities and a comprehensive understanding of standard processes and related transactions, or specialized knowledge in specific areas.
KEY EXPECTATIONS
As part of their operational duties, the Cash Collections Operations Specialist will manage the following tasks:
- Oversee follow-up and management of all accounts receivable (AR) for both open and overdue invoices.
- Conduct proactive inbound and outbound communications with END-Customers & Partners Ecosystem to ensure timely collections of AR.
- Perform investigations, analyses, and problem-solving related to discrepancies in open invoices.
- Manage fixed collections for a designated customer portfolio.
- Distribute account statements to END-Customers & Partners Ecosystem and respond to inquiries regarding open invoices.
- Adhere to established processes and utilize cash collections tools effectively.
- Prepare, execute, and monitor period-end activities.
- Ensure accuracy in financial records through diligent execution of operational tasks.
- Monitor and report on relevant end-to-end finance processes.
- Undertake preparation of period closing duties (monthly and quarterly).
- Engage in advanced monitoring and reporting.
- Execute other relevant activities as needed.
REQUIRED SKILLS
- Strong problem-solving abilities.
- Knowledge in Finance & Administration and Accounting.
- Customer-centric approach.
- Excellent interpersonal communication skills (both verbal and written).
- Ability to work under pressure and remain goal-oriented.
- Understanding of IT principles and data security.
- Team engagement and collaboration.
- Strong analytical skills.
- Organized with a positive, can-do attitude.
EXPERIENCE REQUIREMENTS
- Minimum of 2-3 years of experience in a finance-related field.
- At least 1-2 years of experience in a Shared Service Centre.
EDUCATIONAL QUALIFICATIONS
- Bachelor’s or Master’s degree in Administration, Accounting, Economics, or a related field.
- Proficiency in written and spoken English.
- Fluency in additional languages is advantageous.
Achieve Your Best
SAP's innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights more efficiently. Originally recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services for database management, analytics, intelligent technologies, and experience management. As a cloud-based organization with two hundred million users and over one hundred thousand employees worldwide, we are driven by purpose and focused on the future, fostering a highly collaborative team environment and a commitment to personal development. Whether connecting global industries, individuals, or platforms, we ensure that every challenge receives the solution it deserves. At SAP, you can achieve your best.