Bilingual Product Support Specialist

hace 5 días


San Fernando del Valle de Catamarca, Catamarca, Argentina Symplicity A tiempo completo
About the Role

We are seeking a highly skilled and experienced Product Support Specialist to join our team at Symplicity. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Provide timely and effective support to clients via various communication channels, including email and phone. Research and resolve client issues, and escalate complex problems to senior support staff as needed.
  • Client Training: Develop and deliver training programs to clients on Symplicity's products and services, including one-on-one sessions, group training, and public webinars.
  • Internal Training: Train new staff members on Symplicity's products and services, and serve as a resource for other support staff.
  • Data Import and Management: Perform data imports for clients and set up auto-import scripts for developers.
  • New Client Implementations: Assist with new client deployments, ensuring a smooth onboarding process.
  • System Testing and Quality Assurance: Collaborate with the QA team to test and improve Symplicity's products and services.
  • Documentation and Content Creation: Develop and maintain internal and client-facing documentation, including wiki articles, cheat sheets, and release notes.
About Symplicity

Symplicity is a leading provider of employability solutions, helping companies find talent, higher education institutions bridge the skills gap, and recent college graduates launch their careers. Our comprehensive suite of products touches the full life cycle of a student, from admission to alumni engagement. We are proud to be an equal and diverse Employer, committed to providing an outstanding level of customer service.



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