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Gaming Industry Leader
hace 2 semanas
Job Description
As a Global Team Director, you will oversee the day-to-day activities of the Player Operations team, ensuring that they are operating efficiently and effectively. This includes managing team members, monitoring attendance and punctuality, and developing schedules to ensure adequate staffing and balanced workloads.
Key Responsibilities
- Team Management
- Manage and support team members to ensure high performance and professional development.
- Monitor attendance, punctuality, and scheduling to ensure optimal team coverage across all shifts.
- Fraud Prevention
- Oversee fraud prevention processes, including the detection of suspicious transactions and the early identification of risks.
- Collaborate with internal teams to ensure operational consistency and improve documentation practices.
- Operational Excellence
- Monitor and analyze team KPIs, identifying gaps and implementing improvements to enhance performance.
- Develop and manage schedules to ensure adequate staffing and balanced workloads within the team.
Requirements
- Minimum 3 years of experience in fraud prevention, payments, or KYC operations, with at least 1 year in a leadership or supervisory role.
- Experience in the iGaming or financial services industry is preferred.
- Familiarity with USA/European gaming accounts is a plus.
- Strong analytical and problem-solving skills.
What We Offer
We offer a competitive salary, flexible remote-working opportunities, training and development to help you grow in your career, collaboration with international teams, and the chance to be part of a fast-growing company shaping the future of gaming.
