Renewals Specialist

hace 1 mes

Tucumán, Tucumán, Argentina Sovos Compliance A tiempo completo
About Sovos Compliance

Sovos Compliance is a global leader in tax, compliance, and trust solutions. Our purpose-built software platform provides an unparalleled level of integration with business applications and government compliance processes.

Job Title: Renewals Specialist

We are seeking a highly skilled Renewals Specialist to join our team. As a Renewals Specialist, you will be responsible for managing the renewals of our SaaS customer accounts. This is an individual contributor role with defined revenue targets.

Key Responsibilities:
  • Develop Strong Relationships: Build and nurture relationships with key stakeholders within customer organizations. Collaborate with Account Management and Customer Success teams to develop and execute comprehensive account strategies.
  • Implement Best Practices for Renewals: Apply industry best practices to improve the customer experience during the renewal process.
  • Identify and Drive Upsell Opportunities: Proactively recognize and pursue upsell opportunities within assigned territories.
  • Manage Renewals and Resolve Issues: Lead renewal negotiations with customers, ensuring successful outcomes. Work closely with internal teams to resolve any customer issues that may affect renewals.
  • Ensure Operational Excellence: Maintain operational efficiency throughout the renewal process. Address challenges promptly and effectively.
  • Forecasting and Target Achievement: Provide accurate forecasts and consistently meet or exceed renewal targets.
  • Learn and Adapt Quickly: Show a strong ability to learn new systems and adapt to changes quickly, especially with new product offerings.
Requirements:
  • 2-3 years in renewals or account management, ideally in the SaaS/software industry.
  • Fluent in Portuguese.
  • Proven success in meeting or exceeding sales or renewal quotas.
  • Strong negotiation and communication abilities.
  • Ability to work both independently and within a team.
  • Familiarity with Microsoft Office and Salesforce CRM (preferred).
  • Skilled at building strong relationships and advocating for customers.
  • Capable of handling and resolving challenges effectively.
  • Experience balancing the needs of different stakeholders and meeting deadlines.
What We Offer:
  • Flexible Time-Off
  • Comprehensive Health, Dental and Vision benefits
  • 401(k) with employee sponsored match
  • Bi-Weekly Meeting Free Days
  • Mentoring Programs
  • Globally recognized Training and Development programs
  • Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more

Sovos Compliance is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos Compliance, all employees are encouraged to bring their whole selves to work.

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