Renewals Specialist

hace 3 meses

San Miguel de Tucumán Tucumán, Argentina Sovos Compliance A tiempo completo

**We are looking for a Renewals **Specialist to join SOVOS**

**Key Responsibilities**:

- **Develop Internal and External Relationships**:

- Cultivate relationships with key stake holders within our customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans
- **Implement Renewals Best Practices**:

- Implement industry best practices to enhance the overall customer experience during renewal
- **Drive Renewal Upsell Opportunities**:

- Proactively identify and capitalize on renewal upsell opportunities within assigned territories
- **Manage Negotiations and Account Issues**:

- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal
- **Provide Operational Excellence**:

- Ensure operational excellence throughout the renewal process
- Maintain tactical awareness and address any challenges promptly
- **Forecasting and Delivery**:

- Maintain predictability in forecasting and delivering against targets
- Strive to exceed expectations in all aspects of renewal management
- **Proficiency in Learning and Adaptation**:

- Demonstrate proficiency in learning new systems
- Navigate through change effectively and quickly ramp up on new product offerings

**What you Bring**:

- **Education**:

- bachelor's degree in business administration, sales, or related field
- **Experience**:

- 2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- **Skills**:

- Strong negotiation and communication skills
- Fluent in English & Portuguese
- Ability to work independently and collaboratively in a fast-paced environment
- **Customer Focus**:

- Experience advocating for clients while ensuring company policies are upheld
- Demonstrated ability to build and maintain strong client relationships
- **Problem-Solving**:

- Effective at handling difficult situations and resolving issues promptly and effectively
- **Stakeholder Management**:

- Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints

**Company Background

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