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Customer Service Liaison Specialist
hace 1 semana
About Pacifica Continental
We offer a competitive market compensation package, making this an attractive opportunity for a dedicated professional.
Job Description
The ideal candidate will possess excellent communication skills and be able to handle complex customer inquiries.
Responsibilities:
- Provide detailed information about case status to clients.
- Address a range of client queries, including those related to document delivery and payment schedules.
- Develop strong relationships with clients by offering personalized support and ensuring their needs are met.
- Maintain accurate records of client interactions and case progress.
- Collaborate with colleagues to resolve client issues efficiently.
Requirements:
- English language proficiency at B2 level or above.
- A bachelor's degree.
- At least 5 years of experience in customer-facing roles, particularly in phone support.
- Excellent communication and interpersonal skills.
- Ability to work full-time.
