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IT Service Delivery Lead
hace 2 semanas
About Iris Software
We're a leading technology company dedicated to helping businesses thrive in today's digital landscape. Our team of experts is passionate about delivering innovative solutions that meet the evolving needs of our clients.
The Job Description
As an IT Service Delivery Lead, you will be responsible for leading the delivery of IT services to our clients. This will include:
- Developing and implementing service delivery strategies that meet the needs of our clients.
- Working closely with stakeholders to understand their requirements and develop tailored solutions to meet their needs.
- Collaborating with our IT teams to ensure seamless integration of new services and processes.
- Developing and maintaining relationships with key partners and vendors to drive service improvement.
- Analyzing data and metrics to identify areas for improvement and developing strategic plans to address them.
About the Team
You will be part of a dynamic team of professionals who are passionate about delivering exceptional service. Our team includes:
- IT Professionals: Our IT team is responsible for designing, implementing, and maintaining our technology infrastructure.
- Business Analysts: Our business analysts work closely with clients to understand their needs and develop tailored solutions to meet their requirements.
- Project Managers: Our project managers oversee the planning, execution, and delivery of our projects, ensuring they're completed on time and within budget.
Requirements
- Proven experience in IT service delivery, with a strong understanding of ITIL principles and practices.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
- Bachelor's degree in Computer Science, Information Technology, or related field.
