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IT Service Management Director
hace 2 semanas
At Iris Software, we are committed to being an inclusive employer, providing a work environment where everyone feels valued and respected. As our new Portfolio and Service Management Expert Lead, you will play a critical role in driving our IT service management strategy forward.
Our Information Security professionals enable us to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Within Information Security, we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle.
The Identity and Access Management (IAM) organization enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the IAM team, your role will drive our Portfolio and Service Management deliverables and contribute towards the execution of an IAM roadmap that meets security requirements, including but not limited to security for a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.
Key Responsibilities:- Ensures the Service Portfolio Management process is fit for Purpose.
- Oversee, develop and manage IAM service management processes to ensure that all services/products are delivered according to agreed upon targets.
- Assists in the definition of services and its offering(s).
- Assists in the determination of key performance indicators for strategic, financial and relationship measurements.
- Strong interpersonal, communication, consultative, and people management skills.
- Ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment.
- Fluent in spoken and written English.
