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IT Service Delivery Expert

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Supportyourapp A tiempo completo

Join a dynamic and inclusive environment at SupportYourApp, where you'll have the opportunity to thrive as a Technical Support Consultant. Our company provides secure technical, customer support, and CX services for tech companies worldwide, and we're looking for a skilled expert to join our team.

About the Job

You'll be responsible for delivering top-notch technical support via various channels, including calls, chats, and emails. Your goal is to resolve complex technical issues while maintaining an up-to-date knowledge of our clients' products and services.

About You
  • Exceptional English communication skills (at least C1 for both spoken and written)
  • Proven experience in tech support, desktop support, or a similar role
  • Experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
  • Familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
  • Hands-on experience with Windows and Linux operating systems
  • Understanding of how hardware and software platforms interact with one another
  • Excellent problem-solving skills and attention to detail
Why Join Us?
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation