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hace 1 semana
Join a dynamic and inclusive environment at SupportYourApp, where you'll have the opportunity to thrive as a Technical Support Consultant. Our company provides secure technical, customer support, and CX services for tech companies worldwide, and we're looking for a skilled expert to join our team.
About the JobYou'll be responsible for delivering top-notch technical support via various channels, including calls, chats, and emails. Your goal is to resolve complex technical issues while maintaining an up-to-date knowledge of our clients' products and services.
About You- Exceptional English communication skills (at least C1 for both spoken and written)
- Proven experience in tech support, desktop support, or a similar role
- Experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
- Familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
- Hands-on experience with Windows and Linux operating systems
- Understanding of how hardware and software platforms interact with one another
- Excellent problem-solving skills and attention to detail
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation