Customer Support Representative for Airline Employee Travel Solutions
hace 4 días
**ID90 Travel, Inc.: A Leader in Airline Employee Travel Solutions**
We are a technology company dedicated to providing innovative travel solutions for airlines and their employees.
As a Customer Support Specialist, you will play a critical role in delivering exceptional customer support and enhancing user experiences through our products and services.
Key Responsibilities:
- Provide timely and accurate support to customers via phone, email, or chat.
- Identify customer needs and develop effective solutions to resolve customer problems and concerns.
- Maintain accurate records of customer interactions and account information.
- Collaborate with a team of CS specialists, other company areas, and service providers to share knowledge and best practices.
- Conduct regular surveys to gather customer feedback and identify areas for improvement.
- Communicate effectively with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
- Strong communication and interpersonal skills.
- Proven problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in basic computer skills and willingness to learn new software.
- English language proficiency (C1 level). Preferably bilingual or multilingual.
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