Customer Support Representative for Airline Employee Travel Solutions

hace 4 días


Córdoba, Córdoba, Argentina Id90 Travel, Inc. A tiempo completo

**ID90 Travel, Inc.: A Leader in Airline Employee Travel Solutions**

We are a technology company dedicated to providing innovative travel solutions for airlines and their employees.

As a Customer Support Specialist, you will play a critical role in delivering exceptional customer support and enhancing user experiences through our products and services.

Key Responsibilities:

  • Provide timely and accurate support to customers via phone, email, or chat.
  • Identify customer needs and develop effective solutions to resolve customer problems and concerns.
  • Maintain accurate records of customer interactions and account information.
  • Collaborate with a team of CS specialists, other company areas, and service providers to share knowledge and best practices.
  • Conduct regular surveys to gather customer feedback and identify areas for improvement.
  • Communicate effectively with internal teams to resolve customer issues and improve overall customer satisfaction.

Requirements:

  • Strong communication and interpersonal skills.
  • Proven problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in basic computer skills and willingness to learn new software.
  • English language proficiency (C1 level). Preferably bilingual or multilingual.


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