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IT Service Management Transformation Director
hace 1 semana
To be successful in this role, you will need to have a strong background in IT Service Management (ITSM) and process improvement, with a minimum of 10 years of experience working as a subject matter expert in ITIL, Six Sigma, or other process improvement fields.
You will possess excellent management and leadership skills, stakeholder and relationship management abilities, and a high proficiency in technical and general writing skills in English. A bachelor's or master's degree is required, and certification in ITIL or Six Sigma is preferred but not required.
The ideal candidate will have a deep understanding of ITSM best practices, process re-engineering, and effective team leadership. They will guide the team in analyzing and optimizing existing security processes to enhance efficiency, effectiveness, and customer satisfaction. They will also oversee the daily operations of the Program Improvement team, fostering a positive and productive work environment.
