Gorgias Operations Associate

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Techstars Central LLC A tiempo completo

We are seeking a skilled Billing Support Specialist to join our team at Gorgias. The successful candidate will be responsible for providing exceptional support to our customers, resolving billing-related issues, and working closely with our internal teams to ensure seamless operations.

In this role, you will have the opportunity to develop your skills and expertise in billing, payments, and customer service. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Responsibilities
  • Respond to customer inquiries related to billing and subscriptions, providing clear and concise explanations and solutions.
  • Troubleshoot billing issues, resolve disputes, and negotiate with customers to find mutually beneficial solutions.
  • Collaborate with internal teams to resolve technical issues, process refunds, and implement new features.
  • Maintain accurate records of customer interactions, transactions, and communications.
Requirements
  • At least 2 years of experience in a billing support role, preferably in the e-commerce industry.
  • Familiarity with payment processors, such as Stripe and Shopify Payments.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • A strong understanding of billing, payments, and customer service principles.


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