Head of Operations Excellence
hace 5 días
About Scale Up Recruiting Partners
We are a dynamic recruitment firm offering innovative solutions to businesses across the United States. Our team of experts has extensive experience in operations management, enabling us to provide tailored recruitment services to our clients.
About The Job
As a key member of our team, you will play a crucial role in our rapid growth by ensuring seamless operations and successful new market launches. Your main responsibilities will include:
- Team Leadership:
- Lead a team of 4-5 internal operations staff and contractors. Provide regular feedback, conduct one-on-ones, and foster team growth.
- Operational Excellence:
- Manage our Operations team to ensure that our markets are well-stocked, attractive, and performing well (revenue + profit).
- Actively monitor market problems (e.g. wi-fi outages, kiosk problems, equipment repairs, etc.) and ensure that the Operations team quickly solves them. Intervene on higher-level problems or those without a clear SOP.
- Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
- Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
- New Market Openings:
- Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
- Ensure that we and our team are 100% ready for new market openings.
- Be the point of contact for the installation team as questions arise day of.
- Client Success & Client Expansion:
- Find ways to creatively increase revenue and profits.
- Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).
- Help expand into other target properties in the client portfolio.
- Reply quickly and appropriately to any client inquiries or issues that they have.
- Join business development meetings as the company's operations leader.
- Merchandiser Success:
- Screen and/or interview potential merchandisers.
- Ensure satisfaction of merchandisers through frequent 1-on-1s.
- Coach merchandisers to work faster and more effectively.
- Develop and maintain training materials for merchandisers.
Main Responsibilities:
- Leading a team of 4-5 operations staff and contractors.
- Ensuring seamless operations and successful new market launches.
- Resolving market problems.
- Effective communication with boots-on-the-ground team members.
- Improving the operating system.
Requirements:
- Experience: 5+ years in operations management, ideally in a startup or small business environment.
- Entrepreneurial Spirit: Ability to thrive in dynamic, fast-paced environments where multitasking and problem-solving are key.
- Technical Expertise: Comfortable with technology, multiple tools and systems, quick on computers, and adept at handling complex workflows.
- Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
- Strong Sense of Ownership: Directly responsible for outcomes in our small company.
- High Motivation: Commitment to working hard.
- Excellent Interpersonal Skills: Passion for mentoring and improving team performance.
Benefits
- Large Bonuses for High Performers.
- Flexible Time Off: Enjoy quality time with your family and friends.
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