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Director of Operations and Strategy

hace 1 semana

Mendoza, Argentina Scale Up Recruiting Partners A tiempo completo

About Scale Up Recruiting Partners

We are a leading recruitment agency offering customized solutions to businesses across the United States. Our team of experts has extensive experience in operations management, allowing us to provide tailored recruitment services to our clients.

About The Position

As a key member of our team, you will play a vital role in our rapid growth by ensuring smooth operations and successful new market launches. Your primary responsibilities will include:

  • Team Oversight:
    • Direct a team of 4-5 internal operations staff and contractors. Provide regular feedback, conduct one-on-ones, and promote team growth.
  • Operational Efficiency:
    • Manage our Operations team to ensure that our markets are well-stocked, visually appealing, and achieving desired results (revenue + profit).
    • Actively monitor market issues (e.g. wi-fi outages, kiosk problems, equipment repairs, etc.) and ensure that the Operations team swiftly resolves them. Intervene on high-priority problems or those lacking a clear SOP.
    • Ensure that our team communicates efficiently with our boots-on-the-ground team members and provides necessary support.
    • Identify areas of our operating system ripe for improvement and collaborate with relevant team members to implement new SOPs and SOP changes.
  • New Market Launches:
    • Successfully onboard new properties and address key onboarding questions to maintain our new openings schedule on track.
    • Ensure we and our team are 100% prepared for new market openings.
    • Serve as the point of contact for the installation team as questions arise during the day.
  • Client Satisfaction & Expansion:
    • Explore innovative methods to boost revenue and profits.
    • Proactively guarantee our client establishes excellent relationships with its clients (large property managers and owners).
    • Aid expansion into other target properties within the client portfolio.
    • Respond promptly and adequately to any client inquiries or concerns.
    • Participate in business development meetings as the company's operations leader.
  • Merchandiser Success:
    • Evaluate and/or interview potential merchandisers.
    • Guarantee merchandiser satisfaction through frequent one-on-one sessions.
    • Coach merchandisers to work more efficiently and effectively.
    • Develop and maintain training materials for merchandisers.

Key Responsibilities:

  • Leading a team of 4-5 operations staff and contractors.
  • Ensuring efficient operations and successful new market launches.
  • Resolving market issues.
  • Effective communication with boots-on-the-ground team members.
  • Improving the operating system.

Requirements:

  • Experience: 5+ years in operations management, preferably in a startup or small business environment.
  • Entrepreneurial Mindset: Ability to excel in dynamic, fast-paced environments requiring multitasking and problem-solving.
  • Technical Proficiency: Familiarity with technology, multiple tools and systems, quick on computers, and adept at handling complex workflows.
  • Proactive Problem Solver: Highly organized, detail-focused, and able to manage multiple priorities simultaneously.
  • Strong Sense of Accountability: Directly responsible for outcomes in our small company.
  • High Motivation: Commitment to working hard.
  • Excellent Interpersonal Skills: Passion for mentoring and improving team performance.

Benefits

  • Large Bonuses for High Performers.
  • Flexible Time Off: Enjoy quality time with your family and friends.