Head of Technology Excellence
hace 3 días
**Job Summary:**
We're seeking a seasoned Technology Operations professional to lead the development of a world-class technology strategy.
Main Responsibilities:
- Drive the development of a world-class technology strategy
- Lead a high-performing team of Technology Operations Analysts and supervisory staff
- Hire, train and develop operations staff as well as motivate, reward and recognize staff performance
- Create and manage a multi-year roadmap tailored to priorities and context to ensure a sustained and efficient client-centric operation
- Champion goals, influence and gain buy-in and support; ensure excellent service delivery and management of client expectations
- Maintain a control focus in all aspects of the role with a thorough understanding of operational risk
- Interface with leadership across GTI to improve productivity and drive the reduction of expenses
Requirements:
- Expertise in 24/7 Customer Support and Service Delivery Model, Performance Metrics and Reporting, Technical Problem Resolution, Business Applications Knowledge, Business Continuity / Resiliency Knowledge / IT Risk Management, Change Management, Technical Systems Operations Management, Customer Service, Foundation Architecture Knowledge, Infrastructure Product Knowledge, MS Project, Visio, Operations Systems and Data Sources Knowledge, Vendor Management, Corporate IT Audit Process, Asset/Inventory Management, Business Knowledge
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
About Us:
We're a global leader in financial services, providing strategic advice and products to corporations, governments, and individuals worldwide.
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