Leadership Position
hace 4 días
Company Overview
At Amex, we believe that everyone deserves the opportunity to progress in incredible ways. Our global and diverse community of colleagues is committed to backing our customers, communities, and each other. We strive to create a career journey that is unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth.
Job Description
We are seeking an experienced leader to join our team as a Customer Service Team Manager. In this role, you will be responsible for contacting clients with overdue accounts to secure settlement and prevent future overdues. You will also work proactively to improve assigned processes, provide coaching and feedback to the team, and motivate Customer Care Professionals through recognition and reward programs.
Key Responsibilities
- Contact clients with overdue accounts to secure settlement and prevent future overdues
- Work proactively to improve assigned processes
- Provide coaching and feedback to the team
- Motivate Customer Care Professionals through recognition and reward programs
- Promote and support team development
- Monitor and improve performance of staff members according to established standards
Requirements
To be successful in this role, you will need:
- Advance written and oral English knowledge
- Knowledge of Customer Fulfillment Network and CMMI/KYC process (plus)
- Excellent communication skills
- Data analytics and agile methodologies knowledge (plus)
- Analytical thinking to evaluate and assimilate data from different sources
- Detailed knowledge of Customer Service and Card Operations
- Ability to communicate at all levels of the organization
- Organization, planning, and multitasking skills
- Demonstrated driving results
- Flexibility to work in a shift environment
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