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IAM Senior Leadership Position

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

About Our Organization

Iris Software is a global leader in providing secure access solutions to organizations worldwide.

We are committed to building a better working world by delivering innovative security solutions and exceptional client experiences.

Job Summary

We are seeking an experienced Global Lead to join our IAM team. The successful candidate will oversee the development, implementation, and management of a comprehensive service management framework to enhance the delivery of IT services.

Your Key Responsibilities

  • Develop and implement a comprehensive service management framework to enhance the delivery of IT services.
  • Oversee, develop, and manage a geographically dispersed team of IT service management and process professionals.
  • Monitor and report on service and operational levels, and conduct regular customer and service provider reviews.

Requirements

  • Bachelor's degree in Information Assurance, Computer Science, Information Systems, or equivalent work experience.
  • 10+ years of practical experience in the field of IT, with at least 7+ years of experience in Service Management.
  • Experience in leading a geographically dispersed team.
  • Working knowledge of ITIL processes, particularly Request, Problem, Incident, and Change Management.