Customer Success Operations Specialist
hace 4 días
At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas and experience a dynamic and growing environment.
We are currently looking for a customer success business analyst, to be part of the project of one of our most important clients.
This role ensures our customer success managers are effective, our customers are successful, and our business goals are met.
The ideal candidate will have proven experience in customer success operations, with strong analytical and problem-solving skills, and the ability to interpret data and make recommendations.
This includes establishing and maintaining secure and reliable data connections between various systems, managing internal data ingestion, data mapping, and transformation, and designing, developing, and delivering insightful reports and dashboards in various platforms.
Candidates must have excellent written and communication skills, with the ability to explain complex technical information clearly and concisely, and experience creating enablement materials and presenting information to groups.
In this role, you'll collaborate with the renewal team to develop, review, and implement strategies to improve renewal rates, analyze customer adoption trends and CSM performance data to inform customer success programming, headcount planning, and resource allocation, and create and publish a quarterly report for CSMs, highlighting key updates and best practices.
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