Business Operations Analyst

hace 2 semanas

Buenos Aires, Argentina Arkose Labs - Argentina A tiempo completo
About the Role

Arkose Labs is seeking a highly skilled Business Operations Analyst to join our Customer Success organization. As a key member of the Customer Experience and Operations team, you will work closely with Customer Success leaders, product managers, and data engineers to continuously optimize our applications, systems, and processes to achieve maximum efficiency for our customer-facing teams and improve customer experience.

Responsibilities
  • Design, create, and maintain processes, workflows, automations, and alerting systems in collaboration with the CS Ops team.
  • Drive improvements to existing operational processes and workflows by identifying gaps, proposing solutions, and working with cross-functional teams to implement and roll out changes.
  • Develop and maintain operational metrics reporting to provide visibility to CS leadership on key organizational goals such as SLA compliance, customer health scores, and more.
  • Act as a key point of contact for our Customer Success team members, responding to bug reports or system changes required in our internal applications and systems.
Requirements
  • Minimum of 2 years of experience in an Operations role, preferably in a Customer Success or Support organization.
  • Proven technical knowledge and expertise with enterprise tools management (i.e., customer support, messaging applications, CRM platform).
  • Experience with setting up automations and playbooks, and monitoring team and customer metrics.
  • Strong analytical and problem-solving skills, with the ability to translate ambiguous questions or asks into actionable insights and deliver solutions.
  • Critical thinking skills to identify gaps and prioritize opportunities.
  • Strong communication and collaboration skills.
  • Strong organizational or project management skills.
Preferred Qualifications
  • High-paced SaaS or startup experience.
  • Relevant certifications or courses.
  • Project or Program management experience or certifications.
  • Great presentation skills, with the ability to articulate highly technical information in a concise manner.
About Arkose Labs

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

We value our employees' unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We are an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law.

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