Payroll Project Transition Specialist

hace 4 semanas


Buenos Aires, Argentina Alight A tiempo completo

Role Overview

The Local Service Transition Consultant is responsible for overseeing local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time, and budget.

Key Responsibilities

  • Lead local workshops to ensure clients understand the scope of services as per the global contract, service delivery model, and systems landscape.
  • Help clients understand the implementation methodology, including what is being implemented, when, and how.
  • Onboard the BAU operational team in the project.
  • Prepare the Payroll Calendar and Trusted Source List.
  • Provide necessary access to clients and Operations team members.
  • Implement Local Service delivery tools, including case management tools, call centers, SLA reporting tools, etc.
  • Coordinate and lead client and BAU Operations trainings to ensure readiness for go-live.
  • Coordinate and lead testing phases to ensure all in-scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
  • Direct and plan the work, objectives, and resource models for transition to Operations activities.
  • Identify and communicate project risks.
  • Monitor the delivery of the transition within agreed scope, quality, time, and budget.
  • Prepare the hypercare period.

Requirements

  • Working experience in HR and Payroll services delivery/operations.
  • Payroll experience.
  • Experience in coordination between different stakeholders within an organization.
  • Strong communication skills, with previous customer-facing/liaison experience.
  • Good English and Spanish skills, written and verbal (additional language is a plus).
  • Highly organized with the ability to oversee large and multiple projects.
  • Good PC literacy – Word, Excel, Project, and PowerPoint.
  • The role will involve local country and international travel and time away from home.
  • Experience in working closely with operational teams.
  • Ability to manage process/service workshops with multiple customer contacts.
  • Service testing experience – System Integration Test, Scenario-Based Test, Service Rehearsal, and Parallel Runs.
  • Handling of knowledge transfer and service transitions.

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.



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