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Order to Cash Manager
hace 2 meses
VitalAire Canada Inc. is seeking a highly skilled and experienced Order to Cash Manager to join our team. As a key member of our Business Service Center, you will be responsible for managing the Accounts Receivable and Credit teams, ensuring efficient and cost-effective account receivable related transactions, and guaranteeing objectives and priorities set with clients are respected.
Key Responsibilities- Manage Accounts Receivable and Credit Teams
- Supervise the work of the Cash Application team to apply in Oracle all amounts received on a daily basis and within a maximum of 24 hours after receipt.
- Manage EFT/EDI payments, online banking, checks, and credit cards (daily and monthly).
- Provide technical assistance to cash app specialists and answer their questions to ensure that all payments received are applied correctly.
- Business Process Owner for Order to Cash
- Run efficient and cost-effective account receivable related transactions within the BSC.
- Ensure compliance with accounting standards, Group policy, deadlines, and internal control practices in line with continuous improvement initiatives.
- Manage resources of Credit, Collection, and Cash application teams.
- Team Management
- Motivate staff and create a good work environment with open communication.
- Manage resource allocation.
- Achieve established quality standards by communicating job expectations, providing direction on priorities, and monitoring individual and team performance.
- Performance Management
- Manage key performance indicators, propose, and follow-up on relevant action plans.
- Propose and follow-up on improvement/efficiency projects.
- Customer Satisfaction
- Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner.
- Ensure all communications are answered within 24 hours and provide customers with ongoing feedback until the issue is resolved and corrective action has occurred.
- Education
- Bachelor degree in Accounting or Business related field.
- Experience/Certifications
- 5+ years of progressive experience in Accounting or Accounts Receivable department.
- Strong knowledge of OtoC processes, procedures, controls, and best practices.
- Proven business skills especially in general business practices.
- Language Requirements
- Strong English language proficiency is required.
- French language preferred.
- Spanish mandatory.
- Knowledge and Skills
- Customer mindset.
- Results-oriented.
- Highly organized with ability to manage multiple, competing priorities.
- Ability to work in a true international environment - flexibility and cultural sensitivity.
- Strong interpersonal and communication skills.
- Exceptional team management skills, preferably in a Shared Service center context.
- Knowledge of generally accepted accounting principles relating to receivable.
- Strong knowledge of Oracle General Ledger and sub-ledger.
- Strong understanding of sub-system vs. G/L discrepancies.
- Ability to prepare AR aging and collections reports and analysis.
- Ability to conceptualize and assimilate data to recognize problems and recommend solutions.
- Adapt effectively to a new and changing environment.
- Digital mindset for systems automation and connectivity.
- Continuous improvement mindset for process improvements.
