Application Support Team Lead

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Hansen Technologies A tiempo completo

Hansen Technologies is seeking an experienced Application Support Team Lead to join our global team. This role requires a graduate with a degree in Engineering, Information Technology, or Computer Science, or equivalent experience in a professional environment.

About the Role

The successful candidate will be responsible for leading a team of Support Analysts that provide services to our global Utility CIS customers. They will oversee the management of relevant SLAs, adoption of application support standards and guidelines, and successful communication of Support matters to customers and internal stakeholders.

Key Responsibilities
  • Maintain SLA adherence and intervene proactively in incidents at risk of violating the SLA.
  • Champion best practices across the support team.
  • Align initiatives from Support Management to improve service offerings.
  • Support the generation and adoption of KPIs for the support team.
  • Lead the day-to-day leadership of local application support staff.
  • Provide technical leadership and guidance to the team resolving client incidents.
Requirements

To be successful in this role, you will require:

  • 5+ years experience in leading teams in a global, 24X7 environment.
  • A technical background in software support.
  • Experience in a software development environment or roles such as technical support, business analysis, project management, client on-site consulting, or other customer-facing roles.
  • Flexible schedule to work with the global customer base and regional teams.
  • Demonstrated expertise in quality customer relationships and service delivery management.
  • Proficiency in computer software such as PowerPoint, Excel, and CRM systems.
  • Strong English Communication at a professional level required.
Estimated Salary Range: $80,000 - $110,000 per year

Please note that the salary range provided is an estimate based on industry standards and may vary depending on individual qualifications and experience.

About Hansen Technologies

We are a leading provider of software solutions for the utility industry. Our company offers a competitive compensation package, including inflation adjustments, leave entitlements, health coverage, and financial security. We value work-life balance, growth, and recognition for exceptional performance.


  • Operations Team Lead

    hace 1 día


    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    About UsAt GO Outdoors, we pride ourselves on being a forward-thinking retailer that combines innovation with authenticity to deliver exceptional value to our customers. Our Members Card scheme empowers us to help individuals embark on outdoor adventures, whether it's hiking, camping, cycling, or fishing. We have larger format stores featuring unique product...


  • Buenos Aires, Buenos Aires C.F., Argentina Victorian Plumbing A tiempo completo

    Customer Service Team Lead OpportunityWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Victorian Plumbing. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...

  • IT Support Team Lead

    hace 15 horas


    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    Job SummaryWe are seeking an experienced IT Support Team Lead to join our Kingsway team. The successful candidate will oversee day-to-day supervision of the Kingsway IT Service Desk, ensuring all IT Service Desk processes run smoothly.About the RoleOversight of service requests, incidents, and escalations while mentoring a teamAct as a bridge between DC IT...


  • Buenos Aires, Buenos Aires C.F., Argentina Victorian Plumbing A tiempo completo

    Customer Service Team LeadAt Victorian Plumbing, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...


  • Buenos Aires, Buenos Aires C.F., Argentina Kimberly-Clark A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Digital Experience Team Lead to join our team at Kimberly-Clark. As a technical leader, you will be responsible for overseeing the development and maintenance of our digital projects, ensuring alignment with business goals and enterprise architecture.Main Responsibilities:Lead and mentor a technical team of...


  • Buenos Aires, Buenos Aires C.F., Argentina Hansen Technologies A tiempo completo

    About The RoleThe Senior Technical Support Manager will lead a team of Support Analysts providing services to global Utility CIS customers. This role requires good people-management skills, overseeing a team of analysts, and managing relevant SLAs. The Team Lead must be comfortable supporting teams remotely.About YouYou are a graduate with a degree in...


  • Buenos Aires, Buenos Aires C.F., Argentina Kimberly-Clark A tiempo completo

    About the OpportunityWe are seeking an experienced Mobile App Development Team Lead to join our team at Kimberly-Clark. As a key member of our software development team, you will oversee the development and maintenance of mobile applications to ensure alignment with business goals and enterprise architecture.Main Responsibilities:Oversee the development and...


  • Buenos Aires, Buenos Aires C.F., Argentina Singular A tiempo completo

    Singular, a next-gen attribution and marketing analytics platform, is seeking an experienced team lead for our LATAM tier 1 team. As a Product Support Team Manager - LATAM, you'll oversee a new team of technical support engineers and be responsible for analytics troubleshooting. You will be a natural leader, working well with both technical and non-technical...


  • Buenos Aires, Buenos Aires C.F., Argentina Play'n GO A tiempo completo

    US Support Manager Job DescriptionWe are seeking a seasoned Technical Lead to manage our 24x7 Follow-the-Sun support team, ensuring seamless shift coverage and minimizing escalations. This role is ideal for someone with experience in leading technical support teams and managing Service Level Agreements.The successful candidate will lead the day-to-day...

  • Frontend Team Lead

    hace 6 días


    Buenos Aires, Buenos Aires C.F., Argentina Mood Hr A tiempo completo

    We're looking for a seasoned Angular Expert to lead our frontend team and develop innovative solutions.This is an opportunity to work with a talented team, drive technical excellence, and contribute to the growth of our company.Responsibilities:Lead a team of frontend developers and guide them in achieving project goals.Develop and maintain high-quality...


  • Buenos Aires, Buenos Aires C.F., Argentina Resurs Bank A tiempo completo

    Role OverviewWe are seeking a highly skilled Strategic Partner Support Lead to join our team at Resurs Bank. As a key member of our support team, you will be responsible for delivering top-tier support to our key partners, including retail and e-commerce companies, platform providers, and ERP systems.Key ResponsibilitiesManage, coach, and develop the support...

  • Backend Team Lead

    hace 6 días


    Buenos Aires, Buenos Aires C.F., Argentina Mood Hr A tiempo completo

    We are seeking a Backend Team Lead (.NET) to join our team in Buenos Aires.Key responsibilities:Lead a team of backend developers, promoting effective development practices and collaborating on the definition and achievement of technical objectives.Develop and maintain applications in .NET and .NET Core, actively contributing to code development as a...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Digital Sales Development Team Lead to join our team. As a key member of our sales development team, you will be responsible for building and nurturing a pipeline of sales opportunities and driving incremental revenue growth.Key ResponsibilitiesDevelop and execute demand generation campaigns to target new and...


  • Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completo

    Job Title: Software Engineering Team LeadAbout the Role:We are seeking a highly skilled Software Engineering Team Lead to join our Engineering team at Techunting. As a Team Lead, you will be responsible for leading the engineering effort in the area of Node.js development.Key Responsibilities:Lead the engineering effort in the area of Node.js...


  • Buenos Aires, Buenos Aires C.F., Argentina Western Union A tiempo completo

    Role OverviewThe Application Delivery Manager will lead the delivery of applications, directly reporting to the tech director of the Owned Stores & Bill Payment. This role requires guidance, planning, and direction regarding the support of applications under the Owned Stores & Bill Payment vertical.Key ResponsibilitiesSupport LACA applications and Owned...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Development Team Lead to join our team at SAP. As a key member of our sales development team, you will be responsible for building and nurturing a pipeline of sales opportunities and driving incremental revenue growth aligned with our Sales and Marketing teams.Key ResponsibilitiesQualify leads received from...


  • Buenos Aires, Buenos Aires C.F., Argentina Mindtech A tiempo completo

    Job Overview Mindtech is seeking a skilled Senior Front-end Team Lead to oversee the development of our Blazor platform. With a diverse team of over 70 professionals across Latin America and the US, we are committed to delivering software that drives success.Key Responsibilities • Active coding and development to increase team velocity • Lead a dynamic...


  • Buenos Aires, Buenos Aires C.F., Argentina Workana Premium A tiempo completo

    About the Role:We are seeking a seasoned Engineering Manager to lead our Engineering team to success at Workana Premium.The ideal candidate will provide mentorship, manage performance, and identify and scope their team's work in partnership with functional leadership for one of our US clients based in Buenos Aires.Responsibilities:Manage the team's...


  • Buenos Aires, Buenos Aires C.F., Argentina METEOR A tiempo completo

    About the RoleThe Lead Android Developer position at Meteor is a pivotal role in shaping the next generation of Android applications. Collaborating with cross-functional teams, you will create applications that are robust, responsive, and aligned with the company's high standards. As a developer in this position, you will play a key role in building features...

  • Human Resources Lead

    hace 3 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Motorola Solutions A tiempo completo

    Job DescriptionThis role will lead the development of a strategic HR function for South America, ensuring the organization has the talent, culture, and structure needed to achieve program goals and effectively serve clients. You will drive the implementation of global HR initiatives and provide counsel to senior leaders, maximizing staffing resources and...