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Client Services Director
hace 1 semana
The Client Services Manager plays a pivotal role in leading a team of recruiters to deliver exceptional services to clients across various accounts. This position requires building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Duties and Responsibilities
• Lead a high-performing team to provide top-notch services focused on exceeding client expectations
• Set clear performance standards and goals for the team, assessing progress against objectives and addressing gaps proactively
• Provide leadership and coaching to direct reports, establishing regular communications through 1-1 meetings, team discussions, or other touchpoints
• Showcase an in-depth understanding of the client organization, including its structure and stakeholders, to foster strong relationships and drive successful partnerships
• Develop recruiting metrics and analytics that provide valuable insights and drive informed decision-making, including time-to-hire, cost-per-hire, candidate satisfaction surveys, recruiter productivity, and more
Requirements
• Prior experience in a results-driven talent acquisition role or human resources
• Experience coaching peers or managing a team
• Strong proficiency in Microsoft Office Suite and various recruitment technologies, including ATS and social media tools
• Bachelor's degree in business, management, human resources, or a related field, preferred
Working at Cielo
Cielo is committed to delivering best-in-class services to our clients, and we're seeking a talented individual to lead our team of recruiters. If you're passionate about building strong relationships and driving success, we encourage you to apply.
