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Network Support Professional
hace 2 semanas
About Tietoevry
Tietoevry is a global technology organization that creates durable technical solutions to deliver digital transformation at scale. Our company combines strategic insights, thoughtful design, and brilliant engineering to provide innovative solutions for our clients.
We are expanding our team in Argentina and are looking for skilled technology experts to join us. Our collaboration with our sister company Infopulse leverages our combined technical expertise to deliver exceptional digital transformation solutions across diverse industries.
Job Description
The Network Support Engineer will be responsible for monitoring network performance, including transmission and IP networks, as well as the underlying infrastructure. This role involves acting on alarms and troubleshooting issues, including incidents reported by customers.
You will collaborate with third-party providers to perform in-depth troubleshooting and coordinate joint efforts to resolve incidents. Additionally, you will coordinate planned maintenance, suggest best practice changes, and contribute to the organization's knowledge database to ensure optimal network performance and continuous improvement.
Responsibilities
- Monitor customer services per platform and act on alarm-generated and customer-initiated incidents
- Conduct troubleshooting and interact with third-party providers (hardware, network, FLM)
- Own and coordinate efforts for your incident by performing an in-depth level of analysis and troubleshooting, including joint troubleshooting with vendor or customer
- Coordinate ongoing planned maintenance
- Follow and suggest changes for best practices, contribute to the knowledge database
Requirements
- Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
- Strong technical know-how and skills in terms of troubleshooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
- Experience working in an international telecom environment (NOC, Technical Support)
- Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
- Strong analytical capabilities and a drive to transform information into fact-based knowledge
- Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
- Excellent communication skills to effectively convey information and collaborate with various stakeholders
- Fluent professional English and Spanish
